Thanks for purchasing our products at JK Ranch Supply operated by JK Ranch Supply.
JK Ranch Supply may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, JK Ranch Supply may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item.
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
In order to be eligible for a refund, you have to return the product within 15 calendar days of your purchase to the below-mentioned address in the same condition that you receive it and undamaged in any way. Shipping to and from is supplied by you.
If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 5 business days for a refund to show up on your account or credit card statement.
Items must be returned in the original manufacturer’s packaging. Basically saying that it returns to us the same way it left us.
*** IMPORTANT ***
Clearance items are NOT eligible for returns or exchanges.
If you have any additional questions or would like to request a refund, feel free to contact us using the contact information below.
JK Ranch Supply
14316 Belle Valley Road
Caldwell, OH 43724
Phone: (740) 408-6466